Effective Date: 11.05.2020

At Vulcanbeds.com, we are committed to providing the highest quality products and ensuring customer satisfaction. Please review the following Guarantee and Refund Policy, which outlines the terms and conditions for returns, refunds, and exchanges.

100% Satisfaction Guarantee

We stand behind the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we offer a 7 day return policy for all products. 

Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

• All products are eligible for return within 7 days of delivery.
• Condition: Returned items must be in their original condition (new), free of stains, tears, or damage.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

Refund Process

Returns must be shipped back to us in their original packaging. Once we receive and inspect the returned item, a full refund will be processed within 7 business days. 

Shipping Costs: The customer is responsible for return shipping costs unless the product was damaged or defective upon arrival.

Damaged or Defective Items

If your product arrives damaged or defective, please contact our customer service team within 2-3 days of receiving your order. We will arrange for a replacement or full refund at no additional cost to you. 

Warranty 

We offer a 12-month back to base warranty on all component parts such as the slide runners, seatbelts and gas struts. This warranty covers any manufacturing defects and ensures that you receive a fully functional product. If any issues arise during the warranty period, please contact our customer service team with your purchase details, and we will assist you in resolving the problem.

Please note that this warranty does not cover damage caused by misuse, improper installation, or normal wear and tear. To maintain the integrity of your product, we recommend following the care instructions provided at the time of purchase. Your satisfaction is our priority, and we are committed to providing high-quality products and support throughout the warranty period.

Non-Returnable Items

The following items are not eligible for return or refund unless defective:

• Custom or personalised items
• Clearance or final sale items
• Gift cards

How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer service team at [insert customer service email/phone number] with the following information:

• Your order number
• A description of the issue or reason for return/exchange
• Photos of any damage or defects (if applicable)

Our customer service team will guide you through the return or exchange process and provide any necessary instructions.

Refund Timeline

Once a return has been processed, refunds typically take between 5-7 business days to appear on your original payment method. The exact timeline may vary depending on your payment provider.

Contact Information

For any questions regarding our Guarantee and Refund Policy, please contact us at:

Phone:01691 881087 option 1 

Email: [email protected]

Mailing Address: Unit 5 , Maesbrury road ind, Oswestry, SY10 8HA

We value your business and are here to help you with any concerns you may have!

Vulcanbeds.com reserves the right to modify this policy at any time. Any changes to this policy will be communicated on our website and apply to future orders.